Keep critical applications running
Our BASIC 1st-Level Support Program includes the following supporting activities:
Regardless of whether by telephone or per eTicket, all our partners can contact our Helpdesk directly using the following contact details - so that you receive immediate assistance from our experts:
Choose the support program that best fits your business model
If our BASIC 1st-Level Support Program is not sufficient, get individual services with guaranteed reaction and response times, on-site technical professional services and proactive information on all available updates and upgrades of supported products from our vendors.
Please ask your partner advisor or use the following contact form for the conditions and general terms for:
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You can reach ectacom Support on working days from 09:00 to 18:00 (limited between 12:00 - 13:00). Exceptions are public holidays in Bavaria. Additional Professional Services (e.g. conception, integration, migration etc.) are available on request.
ectacom GmbH does not provide any warranty for the programs installed on your computer, nor for their protective devices (virus scanner or firewall). ectacom GmbH is not liable for faults not caused by ectacom GmbH, even if they are close in time to the support provided. ectacom GmbH assures you that our employees are sufficiently trained and familiar with the obligations of secrecy and diligence. Remote support is provided in accordance with the European Data Protection Basic Regulation.
Please note that this service is only available to you during our business hours following telephone or written consultation with our support staff.
Note: By starting the TeamViewer software you accept the disclaimer of ectacom GmbH when using TeamViewer.