With COVID-19 forcing employees out of the office and into remote work, many IT and security teams are feeling the burden of the sudden shift. That was the case for one ExtraHop customer, who, with the increase in remote workers due to COVID-19, had to dramatically increase the number of people using their Citrix VPN.
Within hours on the first day of the COVID "stay at home" mandate in France, large numbers of remote employees reported being unable to start some Citrix applications via the VPN. Clearly the sudden increase in users was causing issues, but it was difficult to tell which assets were being affected or why.
Using ExtraHop Reveal(x), the customer was able to gain visibility into the Citrix storefront servers, XenApp servers, and NetScaler devices running in their AWS environment. ExtraHop's Citrix dashboards showed a significant increase (from a few milliseconds to several seconds) in network latency and aborts....read more!
