Mobile communications is a tough market to compete in. Mobile network operators (MNOs) are always slashing prices, offering promotions and doing whatever it takes to gain market share. Third-party service providers are often caught in the middle. Just ask the team at Syniverse, a major provider of number porting services in the U.S.
If mobile users want to keep their old phone number when switching to a new mobile service, it is Syniverse that makes that happen. A technician receives the request from a Syniverse MNO customer and must manually submit it to another MNO—sometimes by an emailed PDF or fax—to port the number. The request typically contains relevant information, such as the phone number, username, address information, and other account details required by the new mobile operator. For the longest time, this was done by cutting and pasting each item from the Syniverse system into the trading partner’s graphical user interface (GUI) or a form. ...read more!
